Our kitchen and bathroom design process
Most of the worry in a new kitchen or bathroom comes from not knowing what happens next. Here is every stage, in order, with who you'll be dealing with. Nothing moves on until you're happy with the last step.
We ask about your life before we draw
Your first appointment is a conversation, not a sales pitch. We'll ask where the coffee gets made, whether everyone gets ready at once, and whether you'd use a bath or would rather have a proper shower. Then we survey the room and turn the answers into a design you can see in 3D.
Nothing is made until you sign it off
You can change the design as many times as you need before you sign it off. Customers often move cupboards, swap drawers or rethink a colour at this stage, and that's exactly what it's for. Once you're happy, your order goes into production and takes 4 to 6 weeks, and your designer confirms delivery and fitting dates.
From first visit to finished room
Four stages, and who you'll be dealing with at each.
| Stage | What happens | Who |
|---|---|---|
| Design appointment | We talk about how you live, at our Market Harborough design centre, our Wigston showroom or at home. | Your designer |
| Survey and 3D design | We measure the room properly and show you the design in 3D, so you can change anything first. | Your designer |
| Sign-off and making | You sign off the design and order. Your room is made and prepared in 4 to 6 weeks. | Your designer, then our workshop and suppliers |
| Fitting and final sign-off | Everything is delivered and fitted, then we walk round the finished room with you. | Our recommended fitters or your own, with us in close contact |
If something goes wrong, it's our problem
You only find out what's behind an old kitchen when it comes out. When Carole Hubbard's came out, there was mould from a leaking pipe, so we held delivery back until it was properly fixed. Once we've taken on your project, sorting things like that is our job.
What our customers say
Read enough of our reviews and the same words keep coming up: listened, no pressure, no hidden extras.
“They listened carefully to our ideas, offered helpful suggestions, and made sure we felt confident at every stage of the process.”
“We were listened to at all stages, there were no hidden or unexpected extras to pay.”
“Any issues that cropped up during the build were resolved quickly.”
Start whenever you're ready
Choose whichever suits you. Whichever you pick, you'll be speaking to a designer who can answer your questions properly.
Book a showroom appointment
See our kitchens and bathrooms in Market Harborough or Wigston with a designer.
Choose a timeBook a home appointment
A designer comes to you, measures up and talks through ideas in the room itself.
Choose a timeDownload our brochure
Our kitchens, bathrooms and the way we work, to read in your own time.
Get the brochureCall or WhatsApp
A quick chat with the team, whenever suits you.
Call 01858 906522